Children under 13

Children under 13

A child under 13 needs a parent's yes before they start. The parent manages the account and pays for its plan.

Works on Mac
Windows and Linux

Steps#

Your child signs up and, under 13, types their first name and your email, then presses Ask my parent.
Their setup waits. Once you say yes, they press Sign in.
You get an email. Its link opens Say yes for your child.
Make your parent account, and your child's sign-in.
Pick what's on for them. Pictures and files in memory is off until you turn it on; in the Mac app it also lets it remember the screens it saw, on that computer, for 7 days.
Tick the three boxes and press Check with a card (50¢, refunded).
On your parent page, under your child's name, press Start Plus for them and pay with your card. A child never pays.
Their plan then shows there. Manage billing switches or cancels it.

On a child's account#

A child under 13 never pays, and a child's account has no 10 minutes to try: a parent starts its plan. The plans and prices are the same: Plans and billing.
On the parent page, Max and Unlimited are under Other plans. Manage billing there cancels or switches the plan.
The parent sees every session. Sharing a session by link is off.
On the child's Mac, Remember my screens stays off until the parent turns on Pictures and files in memory: Screens from before.
The rules are in the children's privacy notice.

On the child's Mac, Settings, Memory: Remember my screens, off and greyed out: It's off until your parent turns on Pictures and files in memory. Forget all screens under it. — What your child sees in **Settings > Memory** until you turn on **Pictures and files in memory**.

Your parent page#

Parent page sign-in: Your email, Your password, Sign in. — The parent page is the link in our emails. Sign in with your parent account.

On the parent page, under what's on: Family dashboard, on, and Save what's on. — To change what's on later, switch it here and press **Save what's on**.

What we keep about Leo: 6 sessions, 6 transcripts, 3 memories, and the rest. — It shows what we keep about them.

Download a copy (JSON); Delete everything we keep about them, Delete their data; Withdraw my OK, Withdraw and delete. — Download a copy, delete their data, or withdraw your OK and delete their account.

If it doesn't work#

What happens
The child is stuck waiting
What to do
The parent needs to open the email and say yes. Look in their spam folder.
What happens
The child's app says Ask a parent to start your plan
What to do
The parent starts it on their parent page: Start Plus for them.

Something here out of date? Write to support@duckyhelper.com.