Report a bug
Report a bug sits at the bottom left of every page of the dashboard. Say what happened, add screenshots or videos if you like, and send it with your account or anonymously.
- Works on Mac only
Steps#
Open the dashboard and click Report a bug at the bottom left.
Under What happened?, say what went wrong. Add screenshots or videos: paste them, drop them on the sheet, or press Choose files (up to 5).
Pick how to send it: Send with my account (if it's a real bug, you might get a gift on your account) or Stay anonymous (we won't know who sent it).
Anonymous sends no account, email or device with it. Your screenshots or video can still show personal things, so check them first.
Sent with it lists what goes too, each with a switch: the app's version and system, and the app's recent log (no transcripts or screen text). Press Send.
Thanks for telling us means it arrived.
If it doesn't work#
| What happens | What to do |
|---|---|
| Send stays grey | Say a few words under What happened?, and pick Send with my account or Stay anonymous. |
| A file is left out | Up to 5 files, PNG, JPG, HEIC, MOV or MP4, 200 MB each (3 of 50 MB when you stay anonymous). |
| It says that's a lot of reports | Try again in an hour, or tomorrow. |
Related#
Something here out of date? Write to support@duckyhelper.com.